How to order
A clear, documented process built for business buyers — from account opening to after-sales.
Six steps, one account manager
Account opening
We verify your company (registration, VAT number, directors) before the first order. Takes one business day.
Request
Use the quote list or send models / EAN codes, quantities and delivery details.
Quote
Unit prices, MOQ, availability, Incoterms, lead time and validity date.
Order confirmation & payment
Signed order confirmation; pro-forma payment for new customers, net terms after credit review.
Fulfilment
Goods are reserved, consolidated, inspected on request and shipped with tracking.
Documents & after-sales
Commercial invoice, packing list, transport and compliance documents; claims handled by your account manager.
Typical lead times
| Availability | Lead time | Method |
|---|---|---|
| Available from EU stock | 2–5 business days | Courier / pallet |
| Ordered from supplier | 1–2 weeks | Consolidated pallet or direct |
| To order / seasonal | 2–4 weeks | Pallet or full truck load |
| Full truck loads | by agreement | FTL, DAP to your warehouse |
Lead times are indicative and confirmed on each quote. Delivery across the EU/EEA and UK.
Payment
- Bank transfer (SEPA / SWIFT) only
- Pro-forma for new customers
- Net terms after credit review
- Invoices in EUR, GBP or USD
Documents
- Commercial VAT invoice
- Packing list and CMR / waybill
- Declarations of conformity
- WEEE / EPR information
Claims & returns
- Report damage within 5 business days
- Defects handled with the supplier
- Replacement, credit note or return
- Reverse logistics organised by us
Ready to order?
Add products to your quote list or send us your requirements.