Frequently asked questions
Ordering, pricing, payment, documents, delivery and returns.
Ordering & pricing
Why are there no prices on the website?
Wholesale prices depend on volume, product mix, destination and current supplier pricing. Add items to a quote request or ask for our price list — we reply within one business day.
What is the minimum order?
Minimum quantities are shown per product line (MOQ). Mixed pallets across categories are possible for regular customers.
Can you source products that are not listed?
Yes. Sourcing to order is one of our core services — send a model, EAN or description.
Do you sell to consumers?
No. We supply registered businesses only and verify company details before the first order.
Payment & documents
What payment terms do you offer?
New customers pay on pro-forma by bank transfer. After a credit review regular customers can receive net payment terms.
Which documents come with an order?
Order confirmation, commercial VAT invoice, packing list, transport document (CMR or waybill) and product compliance documents where applicable.
How is VAT handled?
Intra-EU B2B supplies to customers with a valid VAT number are generally invoiced under the reverse-charge / zero-rate rules; otherwise local VAT applies. Each invoice states the treatment applied.
Delivery, quality & returns
Where do you deliver?
Across the EU/EEA and the United Kingdom by courier, pallet or full truck load.
Which Incoterms do you use?
Usually EXW or FCA from our partner warehouses, or DAP to your address — stated on every quote.
What if goods arrive damaged or defective?
Report within 5 business days with photos. We handle the claim with the carrier or supplier and arrange replacement, credit or return.
Are the products genuine and new?
Yes. We buy from manufacturers and authorised distributors, supply goods new in original packaging and keep supplier invoices for every batch.